Margaret Lane, VP of Retail Sales, offers the following update for indie booksellers:
"Due to high volumes of customer returns, the last of the returns received were just recently completed. The accounts receivable reps worked tirelessly throughout August to collect final payments and close accounts. There are still many bookstores that owe Baker & Taylor money and the team will continue to work with them. There is also a subset of accounts who have a credit balance.
For customers with a credit balance, the refund process is currently taking longer than expected. The remaining AR team is working through the backlog and expect to process all refund requests from July, August, and September over the next couple weeks so that all refund requests are completed and mailed within 5 weeks or less. As the backlog is cleared, refunds should go back to a 2-3 week turnaround time. Refunds cannot be processed without a proper W-9 on file and Baker & Taylor refund form signed by the owner. It is not possible to automatically issue refunds on credit balance accounts or issue refunds back to credit cards or wires."
If you are awaiting a refund or have questions about the timeline for being issued a refund, please contact firstname.lastname@example.org or call 800-340-5370.