Ingram Service Alert:
Ingram Wholesale and the Ingram distribution brands are anticipating a busy holiday season. We expect the closer we get to Christmas Eve, our parcel and less-than-truck load carriers will experience sporadic service delays due to growth in package delivery volume.
Occasionally, we may split shipments that have qualified for free freight at fifteen (15) units shipped. Our objective is to ship complete, but should we have to split a shipment that has qualified for free freight, Ingram will ship both shipments free freight and will only apply a single fuel surcharge. If a shipment is "split," your delivery of the second shipment will likely be the following day.
The weeks of December 9th and December 16th will be the highest volume weeks throughout the carrier network. We encourage you to order as early as possible and, when possible, in quantities of 15 units or more during this week to mitigate network volume pressure later in the week. Of course, for all orders to Ingram, we commit to our standard Ingram order cut-off and processing times.
As always, our Customer Care team is standing by and ready to help you have a successful holiday season. Customer Care hours through December and January are 7:00am to 7:00pm CST. Effective February 3rd, Customer Care will be 7:00am to 6:00pm CST.
We wish you great success during this season and will continue to update you through ipage and through your sales representative if carrier and supply chain conditions change.
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